This session discussed findings from research undertaken by Mauri Ora Associates into Māori patient experiences of health services. A telephone survey gathered information from 651 Māori on 1400 service encounters in the previous 6 months. According to quantitative analyses, while most respondents reported mostly good experiences, about 20% reported significantly different attitudes and perceptions based on their experiences. Many of this group expressed concerns about interactions with health professionals and hospital staff and were more likely to report they would avoid care in the future. The research indicates that the quality of interaction with health professionals can affect the patient’s experience.
