Fostering a culture of equity within provider services and equipping staff with the skills and knowledge to deliver culturally safe care is critical to addressing organisational barriers to aged residential care (ARC), according to a Kaupapa Māori study. Interviews were undertaken with older Māori (n = 30) and whānau members (n = 18) who had used, or declined to use, an ARC facility. “Culturally safe care” was the key organisational theme, within which there were three barriers: (1) acceptability and adequacy of facility; (2) interface between ARC and whānau models of care; and (3) workforce.