This study involved previous clients of a health and social care navigation service in a New Zealand metropolitan city. A total of 9 clients (7 women and 2 men, aged 30-80 years) were individually interviewed in their homes. Interviews were transcribed and then analysed thematically. Many clients reported social isolation and were without regular income. The overall theme to emerge from the interviews was that of restoration of essence of being and sense of belonging, through a regenerative approach developed in partnership between the navigator and the client. This enabled clients to feel renewed and validated as human beings. The study authors concluded that enabling a client to feel valued assists in the development of self-determination and thereby improves health and well-being.
