These researchers sought to explore and describe the experiences of indigenous Māori and Pacific families (both minority populations) and Pākehā (New Zealand European) families when their children were admitted to hospital for an unintended injury, using a study sample of 23 children (8 Māori, 8 Pacific and 7 Pākehā). In-depth individual and group interviews undertaken with the child’s whānau/family revealed that although many families praised the dedication of the staff, they also had important concerns regarding their encounters with hospitals and related health and support services. Coding of the data uncovered four main themes: (a) inadequate communication and information; (b) difficulties negotiating an environment perceived as foreign; (c) the stress of conflicting demands placed on families; and (d) issues relating to ethnicity and cultural miscommunication. Of note, many Māori and Pacific whānau/families felt particularly alienated within the hospital setting and did not appear to see themselves as being entitled to high-quality information or services.
