This research examined the experience of cancer screening, diagnosis, treatment, survival and palliative care of 12 Māori patients and their whanau through semi-structured interviews to identify factors that facilitate or inhibit use of cancer care services. Key areas identified include the experience of support, continuity of care and the impact of financial and geographic constraints. In conjunction with interpersonal rapport, a more positive experience was facilitated by a long-term relationship with a primary health provider, suggesting that those with a ‘medical home’ are more satisfied with their care and report fewer service coordination problems.
