The experiences of individuals involved in the community pharmacist-led KneeCAPS trial were captured in a cross-sectional, qualitative study. After screening for knee osteoarthritis, intervention arm participants were offered explanations, support with goal setting and referral for exercise, dietary support, and/or medication review. A total of 23 intervention arm participants (11 Māori, 12 non-Māori) were interviewed after completing
the trial. Two main themes were identified: 1) perceptions of value in receiving goal orientated, empowering and collaborative care that led to sustained behaviour changes, with Māori participants also reporting holistic and culturally responsive care; and 2) unclear processes or missed opportunities in service delivery, unmet expectations, and disruptions in care due to complexities outside of KneeCAPS.