This paper details results from a nationwide telephone survey undertaken in 2014–2015
involving 162 primary health providers who were asked about the effectiveness and monitoring of their
service delivery to Māori. Public health units (PHUs) reported that they actively work with Māori and
Te Tiriti o Waitangi (the Treaty of Waitangi) to reduce health disparities. Furthermore, they view direct Māori
engagement with development and delivery of programmes as essential. Their strategies include the
appointment of designated PHU staff to positions of responsibility, establishing formal partnerships with
Māori, and providing operational and strategic guidance. Some PHUs actively support the development of
cultural competencies. Non-governmental organisations (NGOs) reported variable responsiveness to Māori;
some stated that they prioritise service delivery and programmes for Māori, while others focus their services
on European or other non-Māori ethnicities. Cited barriers included lack of resources or past difficulties
engaging with Māori.
