Fundamentally a review of national and international literature on the delivery of mental health crisis services. Crisis presentations are viewed as those who might pose a threat to the community or themselves, of which most receive coercive placement and treatment. The authors of this article advocate for crisis service provision in New Zealand that promotes “therapeutic alliances” between the clinician and tangata whaiora (consumer) and one that should be more interested in “how we deliver” not “what we deliver”. The authors believe crisis service provision for Māori could be improved by the inclusion of indigenous processes and knowledge as well as provision of an atmosphere where relationships and respect are enhanced.